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WARRANTY

  • We give 3 months warranty on every repair excluding liquid / water damage and physical damage
  • Every warranty handset is security sealed. Tampering with the security seal will void the warranty
  • LCD / SCREEN warranty. We fit original screens only and they are security labeled
  • Every handset is tested for 24 hours and comes with engineers report

Unlocking

  • Unlocking is a process allowing mobile phone working on one network to accept SIM cards from different networks
  • Unlocking does not remove network brandings like logos, SMS, MMS, internet settings
  • Unlocking does not erase user data numbers, pictures , SMS etc. unless stated in the unlocking description
  • We unlock only phones working on the original network
  • Unlocking does not reset user lock code. Does not know user / lock code, please refer to 'Lock code reset'
  • My phone is unlocked but asking for 'Pin Code' - 'Pin code' is a individual SIM card protection and is given with SIM card registration
  • I want to unlock my phone and use it with '3' SIM card. It is possible only if the handset is UMTS. Please refer the handset technical description

Barred / Blocked Phones

  • If handset is not working on the original network it can be reported lost or stolen. We do not repair or unlock blocked phones
  • Have second hand handset. How to check if it is legit?
  • Contact to the original network
  • Use www.imeicheck.co.uk and for 9.99 fee can receive info regarding you handset
  • Contact the original handset owner and request proof of purchase
  • Barred phones do not work on any network

Debranding

  • Debranding is process of software upgrade of the handset with original software from the manufacturer
  • We can add languages to Nokia, Motorola, Sony Ericsson and Samsung handsets. It is part of the debranding process
  • Debranding does not 'Unlock' the handset and does not 'Reset Lock Code'
  • After debranding the handset you will need to set manually MMS, Internet settings etc. for a specific network

Software Fault

  • Phone freezing on boot logo. Common problem with Nokia Simbian phones
  • Screen is flickering and handset going off. Common problem with Sony Ericsson K310i, K510i, K608i, K750i, K800i, W300i, W800i, W810i, W850i etc.
  • Red light is flickering when switching on. Common fault with Sony Ericsson K800i, W850i etc.
  • Freezing on main screen. Common fault with LG 8120, 8130, 8330 etc.
  • Can my data be saved if my handset has software fault - No. All user data will be erased when software upgrade the handset
  • Easy way to avoid data loose disaster - regular backup on SIM card, PC or memory card
  • Some networks like Orange support server backup for their customers data

Water/Liquid damaged phones

  • How do I find if my handset is liquid/water damaged? There is humidity sensitive indicators on most of the handset and handset batteries. They change their color from 'white' to 'pink 'or even 'red' depending on the damage
  • How do I treat my water damaged handset? Keep battery away, do not try to switch on and charge. Do not connect to charger
  • Water damage is progressive and it is possible water damaged handset to work today and to completely switch off tomorrow.
  • We treat water damaged phones and we guarantee them for 7 working days
  • When sending water damaged phone for repair make sure battery is send separately from the handset in the same envelope
  • There is minimum charge of £5 if water / liquid damage handset cannot be fixed

Postage

  • We return all phones with Royal Mail Special Delivery insured up to £250
  • When post phones for water damage or not charging problem, please make sure battery is supplied separately with the handset
  • If you post handset normal post it cannot be tracked on the way to us
  • Recorded Delivery is useful for cheap handsets and is insured up to £32
  • Recorded Delivery can be tracked only after receiving it
  • How do I post my phone - In jiffy bag with note of the return address and contact number
  • Please make sure no SIM cards and memory cards are posted to us with the handset

Payment

  • We accept cheques Payable to SPS Mobile Ltd. For amount bigger than 25 GBP, please allow 3-4 working days for the payment to clear
  • We accept Postal Orders
  • We accept cash payments
  • We accept Credit or Debit card payment trough PayPal only
  • We accept PayPal payments

 

What make us better than the other mobile phone repair centres?

  • We do not overcharge our customers for simple faults like LCD replacement, broken power button and housing replacement. The typical charge for labour is between £ 6- 8 depending on the job plus the price of the spare part.
  • We stock all popular LCD's so our customers do not need to wait for delivery of the spare part.
  • We offer REPAIR WHILE YOU WAIT service by an appointment on the telephone number: 02084386310. Repair while u wait service is available in our repair centre. Our average mobile phone repair time is 30-40 minutes. It is equal to the time it takes 'big' companies just to 'book in' your phone for repair and give you a receipt.
  • We UNLOCK all popular and unpopular models of mobile phones
  • We do not erase customers' data unless we are asked for that
  • Turn- around for postal order REPAIRS is 48 hours, for UNLOCKS- 24 hours
  • We offer 3-month warranty covering all repairs except of WATER DAMAGE TREATEMENT.
  • Based in London we provide nation-wide mobile repair and unlock service. Our clients are based throughout the UK and we make our best to save their precious time and mobile phones.

 

Should you like to discuss any possible mobile phone repairs or mobile phone unlocks with our team, please feel free to contact us.

 
 SPS Mobile Ltd. Mobile Phone Repair Center